FAQs

What are the dispensers made of?

Each dispenser is handmade using a high quality composite pressboard material that is wrapped in a plastic wipe-clean durable finish to keep it looking new.

Can you ship to a PO Box?

No, we use FedEx Ground so we cannot ship to PO Boxes.

How will my order ship?

All orders are shipped Via FedEx Ground. Allow 5 to 7 business days for delivery. Up to 10 days during busy the holiday season.

How much is shipping?

(Free shipping on orders over $79.99) Shipping is $6.99 plus handling in the contiguous lower 48 states and the price varies by weight for shipping to Hawaii and Alaska.

Do you ship internationally?

No, currently we only ship domestic U.S., Alaska and Hawaii orders. You can order our products through Amazon, and they will provide international shipping.

What form of payment do you take?

We accept Visa, MasterCard, American Express and Discover cards as well as PayPal.

Can I use any store bought brand of plastic wrap in your dispenser?

Yes, any standard size store brand of plastic wrap (Saran or Glad) up to 250' roll may be used in our plastic wrap dispensers if desired.

Can I use any Aluminum Foil in the ChicWrap Foil Dispenser?

Yes, our ChicWrap foil dispensers cut all foil rolls up to 200 feet in length.

Can I use any Parchment in the ChicWrap Parchment Dispenser?

Yes, you can use any 15 inch parchment paper roll up to 82 square feet.

Do ChicWrap Dispensers come with a roll inside?

Yes, our Plastic, Foil, Parchment and GiftWrap Dispensers come with a refill roll inside.

Can I replace and/or purchase a slide cutter for my plastic wrap dispenser?

Yes, we sell replacement ZipSafe Slide Cutters.

The slide cutter on my ChicWrap plastic wrap dispenser broke or is not working, do I need to replace the entire dispenser?

No, it is not necessary to replace the dispenser. We offer replacement slide cutters for our plastic wrap dispensers on our website Chicwrap.com.

Can I replace and/or purchase the black cutter for my foil or parchment dispenser?

Yes, the cutter can be replaced on our ChicWrap foil and parchment dispensers. However, they are not available for purchase. Please contact customer care at customercare@chicwrap.com for a replacement.

Can the ChicWrap Plastic Wrap Dispenser cut Aluminum Foil or Parchment Paper?

No, the ChicWrap plastic wrap dispenser cannot cut foil or paper products because of the blade design.

How can I place an order?

Orders can be placed at any time by calling 1-855-289-9727 or by visiting Chicwrap.com.

Do you refund shipping fees? 

Shipping fees are non-refundable. 

Refund Policy:

We are unable to refund, exchange or provide items that are not directly purchased through Chicwrap.com. A Chicwrap.com Order Number is required for all returns and refunds. Refunds will be issued in the original form of payment for the price you paid for the product(s)

Return Policy:

If you wish to return a product, you must first obtain a Return Merchandise Authorization (RMA) number from Customer Service by emailing us at customercare@chicwrap.com. The RMA number is valid for 30 days from the issue date.  Items purchased at retail stores, department stores or any other store selling ChicWrap products may not be returned to Chicwrap.com. Returns will be rejected.