FAQs

FAQs

What are the dispensers made of? Each dispenser is made using a high quality composite pressboard material that is wrapped in a plastic wipe-clean durable finish to keep it looking new.

Can you ship to a PO Box? No, we use FedEx Ground shipping so we cannot ship to PO Boxes. We use street addresses only.

How will my order ship? All orders are shipped Via FedEx Ground and require from 2 to 7 business days for delivery. Up to 10 days during the busy holiday season.

How much is shipping? Shipping is $6.99 plus handling in the lower 48 states and the price varies by weight for shipments to Hawaii and Alaska. (Shipping is free on orders over $79.99 for the lower 48 states).

Do you ship internationally? No, currently we only ship domestic U.S., Alaska and Hawaii orders. You can order our products through Amazon, and they will provide international shipping.

What form of payment do you take?
We accept Visa, MasterCard, American Express and Discover cards as well as PayPal.

Can I use any store-bought brand of plastic wrap in your dispenser? Yes, standard store brands of plastic wrap (Saran and Glad) up to 250' roll may be used in our plastic wrap dispensers if desired. However, the quality of plastic that we use in our dispensers and refill rolls is industrial quality and clings better.

Can I use any Aluminum Foil in the ChicWrap Foil Dispenser? Yes, our ChicWrap foil dispensers hold and cut all foil rolls up to 200 feet in length.

Can I use any Parchment in the ChicWrap Parchment Dispenser? Yes, you can use any 15 inch parchment paper roll up to 66 feet in length.

Do ChicWrap Dispensers come with a roll inside?
Yes, our Plastic, Foil, Parchment and GiftWrap Dispensers all come with a roll inside.

Can I replace and/or purchase a slide cutter for my plastic wrap dispenser? Yes, we sell replacement ZipSafe Slide Cutters separately.

The slide cutter on my ChicWrap plastic wrap dispenser broke or is not working, do I need to replace the entire dispenser? No, it is not necessary to replace the dispenser. We offer replacement slide cutters for our plastic wrap dispensers on our website Chicwrap.com.

Can I replace and/or purchase the black button cutter for my foil or parchment dispenser? Yes, the cutter can be replaced on our ChicWrap foil and parchment dispensers. However, they are not available for purchase. Please contact customer care at customercare@chicwrap.com for a replacement.

Can the ChicWrap Plastic Wrap Dispenser cut Aluminum Foil or Parchment Paper? No, the ChicWrap plastic wrap dispenser cannot cut foil or paper products because of the blade design.

How can I place an order? Orders can be placed at any time by visiting Chicwrap.com.

Do you refund shipping fees?Shipping fees are non-refundable. Return Policy and Refund Policy:

If you wish to return a product, you must first obtain a Return Merchandise Authorization (RMA) number from Customer Service by emailing us at customercare@chicwrap.com. Acceptable reasons for refunds would be aproduct defect or it doesn’t satisfy your requirements and must be requested within 30 days of original order. Otherthan returns for product defects, no refund will be allowed for products opened and used by customer before returning. The RMA number is valid for 30 days from the issue date. Items purchased at retail stores, department stores or any other store selling ChicWrap products may not be returned to Chicwrap.com. Those returns must be returned through the original retail store.

A Chicwrap.com Order Number is required for all returns and refunds. Refunds will be issued in the original form of payment for the price you paid for the product(s). We are unable to refund, exchange or provide items that were not directly purchased through Chicwrap.com.