Most orders will ship within three (3) business days. All domestic orders of two or more items will be shipped using FedEx Ground and are usually received within 3 to 7 days depending on customer’s location. During holiday periods shipments can take up to ten (10) days to receive depending on the customer’s location.
We do not require a signature on shipments. We will email you a tracking number after your order is shipped if you have an email address on file. Please be sure to track your package and make arrangements for someone to accept the delivery. This helps avoid lost packages, incorrect deliveries and further problems.
RETURNS AND REFUNDS
If you received the wrong item(s) or you feel you received defective merchandise, you may contact us to arrange an exchange, return or refund at firstname.lastname@example.org. All returns must be approved in advance; unsolicited returns will not be accepted.
If you wish to return a product, you must first obtain a Return Merchandise Authorization (RMA) number from Customer Service by emailing us at email@example.com. The RMA number is valid for 30 days from the issue date. All requests for returns must be made within ten (10) days of receiving the merchandise. Requests made after ten (10) days are not eligible for return or refunds.
You will be responsible for the cost of shipping the item(s) back. Make sure to write down the tracking number for your reference and get a proof of pick-up to insure that the package is properly received. NO CREDIT or REFUNDS WILL BE ISSUED WITHOUT PROOF OF DELIVERY.
Refunds will be issued in the original form of payment for the price you paid for the product(s) or merchandise exchange when returned. Original packaging must accompany all returns for refunds to be issued. Merchandise must be unused and in new condition.
Refunds will be issued for the full amount of the purchase only; we are not able to refund shipping and handling charges.
Please allow 5-7 business days for open account refunds to be processed, and 1-2 billing cycles for the refund credit to appear on your credit card statement.
If you have additional return or exchange questions, please feel free to contact us by sending an email to firstname.lastname@example.org.
IMPORTANT: Please pack product as carefully as it was when you received it. Please keep your tracking on returns, as you are responsible for packages that are lost in transit.
We care about what you think. Please let us know why you are requesting a return or exchange so we can continue to improve our products and services for you. Please send comments to email@example.com.