Most orders will ship within three (3) business days.
All single unit domestic orders will be shipped using FedEx, UPS or US Postal Service. All domestic orders of two or more products will be shipped using FedEx Ground and can take up to ten (10) days to receive.
We do not require a signature on shipments. We will email you a tracking number after your order is shipped only if you provide us with your email address. Please be sure to track your package and make arrangements for someone to accept it upon delivery. This helps avoid lost packages, incorrect deliveries, and further problems.
RETURNS AND REFUNDS
If for any reason you are not completely satisfied with your purchase, you received the wrong item(s) or you feel you received defective merchandise, you may contact us to arrange a return or refund. ChicWrap.com must approve all returns in advance; unsolicited returns will not be accepted.
If you wish to return a product, you must first obtain a Return Merchandise Authorization (RMA) number from Customer Service by emailing us at firstname.lastname@example.org or by calling 1-855-BUY-WRAP. The RMA number is valid for 30 days from the issue date.
Please do not ship any product back until your Return is approved by ChicWrap.com and you are issued a RMA number.
You will be responsible for shipping the item(s) back. Make sure to write down the tracking number for your reference and to get a proof of pick-up to insure that the package was properly received. NO CREDIT WILL BE ISSUED WITHOUT PROOF OF DELIVERY.
Refunds will be issued in the original form of payment for the price you paid for the product(s) or merchandise exchange when returned within two (2) weeks of the date the order was received. Merchandise returned more than two (2) weeks after the receive date will not be eligible for a return or exchange. Receipts and original packaging must accompany all returns for refunds to be issues. Merchandise must be unused and in perfect condition.
Refunds will be issued for the full amount of the purchase only; we are not able to refund shipping and handling charges.
If you have received defective or damaged merchandise, please notify us within five (5) business days of receipt for a refund or replacement. If you do not notify us within five (5) days of receipt, a credit or replacements cannot be issued.
Please allow 5-7 business days for ONLINE refunds to be processed, and 1-2 billing cycles for the refund credit to appear on your credit card statement.
If you have additional return or exchange questions, please feel free to contact us by sending an email to email@example.com.
IMPORTANT: Please pack product as carefully as it was when you received it. Please keep your tracking on returns, as you are responsible for packages that are lost in transit.
We care about what you think. Please let us know why you are requesting a return or exchange so we can continue to improve our line for you. You will be prompted during the return process.
All products are warrantied for Ninety (90) days from the verified date of purchase.